We offer a 14-day refund guarantee for all digital purchases made on any site that is a subdomain of civramedia.com.
Please note that in many countries (including the United Kingdom and members of the European Union), consumers have a statutory right to cancel digital purchases within 14 days of the transaction, unless they have expressly consented to immediate access and acknowledged that this right is waived upon download or access. Our policy reflects and complies with these legal requirements.
1. Refund Requirements
- Refund requests must be submitted within 14 days of purchase.
- The request must include proof of purchase and a valid reason for the refund.
- We may request additional information in order to process the refund.
2. Cases Where a Refund Does Not Apply
- Requests made after the 14-day period from the date of purchase will not be accepted.
- If the digital product has been accessed, downloaded excessively, or shared with third parties, and the customer previously consented to immediate access waiving their right of withdrawal.
- If the request is based solely on a change of mind without a reasonable justification.
3. How to Request a Refund
- Submit your request through our Help Centre.
- Refunds will be processed within 5 to 10 business days.
If you have any questions, please contact us via our Help Centre.