Privacy Policy

This Privacy Policy explains how Civra (“we”, “our” or “us”) collects, uses and protects your personal information when you visit or make a purchase on any site that is a subdomain of civramedia.com.

 

1. Information We Collect

We may collect the following information:

  • Name, email address and payment details.

  • Purchase history and interactions with our site.

  • Technical data such as IP address, browser type and cookies.

  • Information provided through contact forms and comments.

2. Payment Processing with Stripe

We use Stripe as our payment processor to handle transactions securely.

  • When you make a purchase, your payment details are processed directly by Stripe. We do not store your full credit card information.

  • Stripe may collect and process your payment information in accordance with its own Privacy Policy, available at: https://stripe.com/privacy.

3. How We Use Your Information

We use your information to:

  • Process and fulfil your orders.

  • Provide customer support.

  • Improve our website and services.

  • Send marketing emails (only with your consent).

4. Refunds and Disputes

  • Refunds are processed through Stripe in accordance with our Refund Policy.

  • In the event of a payment dispute, customers may contact us directly or raise a dispute through Stripe.

5. Cookies

Our website uses cookies to improve the user experience. By browsing, you agree to the use of cookies. You can manage cookie settings in your browser. Where required by law (for example, under UK PECR or EU ePrivacy rules), we will obtain your consent before placing non-essential cookies.

 

6. Data Security

We implement security measures to protect your data, including encryption and secure authentication. However, no platform is completely secure, and we recommend the use of strong passwords.

 

7. Your Rights

Depending on your location, you may have the right to:

  • Access, update or delete your personal information.

  • Opt out of marketing emails at any time.

  • Request the portability of your data.

  • Lodge a complaint with your local data protection authority (for example, the ICO in the United Kingdom).

8. Data Sharing

We may share your information with:

  • Third-party service providers (such as hosting providers and analytics services).

  • Regulatory authorities or courts when required by applicable law.

9. International Data Transfers

Your data may be transferred outside your country of residence. When this occurs, we ensure it is protected in accordance with applicable legal standards, including the UK GDPR and, where relevant, the EU General Data Protection Regulation (GDPR).

 

10. Contact Information

If you have any questions about this Privacy Policy, please contact us through our Help Centre.